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Whether you have a question about an injury, concerns about an aspect of healthcare, or just want to talk, we’re here to help. Please fill out our contact form, and a member of our team will get back to you as soon as possible.

Frequently Asked Questions

If you have still have questions that are not answered here, please fill out our contact form above and a member of our team will get back to you as soon as possible.

  • You may have a claim if you were harmed because the care you received fell below an acceptable standard and that failure caused avoidable injury or loss. Every case turns on its own facts, so we start by listening to your experience and advising honestly on whether a claim is likely to succeed.

  • Yes. Most of the cases we take on are suitable for no-win, no-fee funding, meaning there are usually no upfront costs. We will explain funding options clearly and transparently so you can make an informed decision without pressure.

  • Strict time limits apply, and they can be complex. In most cases, claims must be started within three years, but the timeframe can be shorter or longer for children, those lacking capacity, overseas claims or where the injury was discovered later. We can only advise you on limitation once we understand the full facts of your case.

  • No. While complaints processes can sometimes provide useful information, you are not required to make a complaint before seeking legal advice or bringing a claim.

  • We act for clients treated by the NHS, private healthcare providers and overseas clinics. Different rules and procedures can apply depending on where treatment took place, but we will explain your options clearly and advise on the most appropriate route forward.

  • Yes. Medical negligence is not about intent. It is about whether the care provided fell below an acceptable standard and whether that caused injury. Many claims arise from mistakes, oversights or system failures rather than deliberate actions.

  • Yes. Families may be able to pursue claims following a death caused by medical negligence, including representation at an inquest and any subsequent civil claim. Our lawyers have significant experience with these cases and we approach them with particular care, sensitivity and respect.

  • We act in claims arising from cosmetic surgery, non-surgical aesthetic treatments and related procedures, including injuries caused by poor technique, inadequate consent, inappropriate patient selection, unsafe products or failures in aftercare. These cases are highly specialised and require specific expertise which our lawyers are recognised for.

  • We understand that many clients are worried about the emotional impact of legal proceedings. Our role is to handle the process for you, explain each step clearly, and progress matters at a pace that feels manageable.

  • No. An initial discussion is simply an opportunity to talk through what happened and understand your options. There is no obligation to proceed, and we will always be honest if we do not believe a claim is appropriate for any reason.